I would like a formal record of appreciation listed on Ms Ashlen Lont’s personnel file. Summary as follows:
1. What have I ascertained in regard to Ms Lont, through my dealings with your office:
a. Efficient – she attends to issues promptly
b. Follow up – I have no need to follow up on issues, as she always replies
c. Professional – she is always courteous, professional and knowledgeable. Where she isn’t able to provide guidance directly, she researches the matter and promptly replies
d. Issues – I have had a few issues with the property, requiring me to contact Ms Lont directly as I felt the matter hadn’t been appropriately handled by other staff. She has addressed my concerns and resolved them
e. Achiever – she has a can do attitude. She will find the correct way to achieve a desired outcome, including any necessary compromises that maybe required.
f. Benefit – I have genuinely NEVER received such competent and professional service from any other agency whose services I have utilised!

I appreciate you following up on my behalf. I am very grateful for you continued support. You are a very rare blessing in what I consider to be a self-absorbed world. Thank you for being you. - Sally

We had such a wonderful experience with Ashlen. Her communication with us throughout the whole process from our initial contact to securing a tenant was fantastic. Ashlen managed to secure a tenant for us in record time even during COVID-19. She was always professional and informative whilst making us feel like we were in really good hands with her friendly and approachable nature. - Emily

I have recently had a great experience working Ashlen Lont in putting my property on the leasing market. She has been very professional and promote through the whole process.
Her approach and communication was very friendly and easy to understand, this made my first experience been landlord smooth. With her help we managed to secure a tenant during Covid-19 in a short time. It was a pleasure working with her. - Sally Lin

Thanks Ashlen and the team at Noel Jones, you have made my property experience absolutely seamless. Outstanding service on all fronts. - Sally Caruana

We have been greatly impressed by the service we have received from Ashlen Lont at Noel Jones Balwyn. She was thorough, professional and very easy to communicate with. We would certainly work with her again. - Andrea Trikilis

I can’t thank Ashlen enough for being our property manager. Her communication and attention to detail are stand out, and I knew our property was always in safe hands with her in charge! I wouldn’t go anywhere else! - Carmel Baglin

Moving from overseas was quite daunting and stressful. We were glad to have Noel Jones by our side. Ashlen was the property manager that we have trusted and have answered all our immediate calls with utmost importance every time. - Bernard Magbanua

"Appreciate your efficient service and communications to date. Great job, awesome service. Many thanks"
Landlord - Sally